Privacy Policy
How pk69 Handles Your Personal Data

This Privacy Policy ("Policy") describes how pk69 ("pk69", "we", "us", "our") collects, uses, stores, discloses and otherwise processes personal data in connection with the website located at https://pk69.cam and all associated services, features and functionality (collectively, the "Platform").

pk69 is an online sports betting and live casino platform serving adult users, with a primary focus on Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and the wider country. Given that our user base includes individuals from Pakistan, we are mindful of applicable data protection principles and the importance of handling personal information with care and transparency.

By registering an Account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

The following definitions apply throughout this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, device identifiers and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means pk69 in its capacity as the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third-party service provider that processes Personal Data on behalf of pk69 under a written agreement.
• "User" means any natural person who accesses or uses the Platform, whether as a registered Account holder or as a visitor.
• "KYC Data" means identity verification documents and related information collected as part of the Know Your Customer process, including government-issued ID, proof of address and payment method documentation.
• "Cookies" means small text files placed on a User's device by the Platform for the purposes of session management, analytics and functionality.

pk69 collects Personal Data across several categories depending on how you interact with the Platform. The categories of data we collect are set out in the table below:

We collect only the minimum data reasonably necessary to provide the Services, comply with applicable legal and regulatory obligations, and maintain a safe and secure Platform environment.

pk69 collects Personal Data through the following mechanisms:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically: When you access the Platform, our servers and analytics tools automatically record device and usage data including IP addresses, session timestamps, pages visited and game events.
• Cookies and tracking technologies: Session cookies, persistent cookies and similar technologies are placed on your device to manage authentication, remember preferences and support analytics. See Section 8 (Cookies & Tracking) for full details.
• Third-party service providers: Our payment processors, fraud detection providers and KYC verification partners may provide us with additional information to verify your identity, confirm payment method ownership or assess risk.
• Publicly available sources: In limited circumstances related to fraud prevention or AML compliance, we may cross-reference information against publicly available databases or sanctions lists.

pk69 processes your Personal Data for the following purposes:

• Account creation and management: To register your Account, verify your identity, manage your Account settings and provide access to Services.
• Service delivery: To process deposits and withdrawals, settle wagers, manage bonus offers, and deliver the full range of sports betting and casino features.
• KYC and AML compliance: To verify your age and identity in compliance with applicable anti-money laundering and know-your-customer requirements. This is a legal obligation we cannot waive.
• Fraud and security: To detect, investigate and prevent fraudulent activity, multi-accounting, bonus abuse and other prohibited conduct. Device fingerprinting and behavioural analytics are used as part of our fraud detection systems.
• Customer support: To respond to your queries, complaints and feedback, and to improve the quality of our support services.
• Responsible gambling: To monitor for behavioural indicators of problem gambling and, where appropriate, to reach out proactively with responsible gambling resources or to enforce limit settings you have applied to your Account.
• Marketing communications: To send you promotional offers, bonus alerts and platform news where you have opted in to receive such communications. You may opt out at any time via Account settings or by contacting support.
• Analytics and platform improvement: To understand how users navigate the Platform, identify usability issues, and develop new features and content.
• Legal and regulatory compliance: To meet our obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms and Conditions.

pk69 processes your Personal Data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between pk69 and you — including Account registration, payment processing and service delivery — is carried out on the basis of contractual necessity.
• Legal obligation: KYC, AML, fraud reporting and other regulatory compliance activities are carried out to meet legal obligations applicable to pk69 under the laws of its license jurisdiction.
• Legitimate interests: Fraud prevention, platform security, analytics, and responsible gambling monitoring are carried out on the basis of legitimate interests, balanced against your privacy rights.
• Consent: Marketing communications and optional analytics are processed on the basis of your freely given, informed and revocable consent. You may withdraw consent at any time without affecting prior processing.

pk69 may share your Personal Data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: To facilitate deposits and withdrawals. Payment providers handle transaction data in accordance with their own privacy policies and applicable financial regulations. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are contextual only and do not imply that these providers share data with pk69 or endorse its services.
• KYC and identity verification providers: Specialist third-party services used to verify identity documents, perform liveness checks and cross-reference against sanctions lists.
• Fraud detection and cybersecurity providers: Services that analyse device fingerprints, IP reputation and behavioural signals to identify and prevent fraudulent activity.
• Game software providers: Casino and sports data providers who require minimal technical identifiers to deliver game sessions and settle wagers. Game providers do not receive full personal profiles.
• Cloud infrastructure and hosting providers: Our Platform infrastructure operates on enterprise-grade cloud services with strict data processing agreements in place.
• Legal and regulatory authorities: We may disclose Personal Data to law enforcement, regulatory bodies or courts where required by a lawful order, warrant or legal obligation. We will notify you of such disclosures where legally permitted to do so.

We do not share Personal Data with advertising networks, social media platforms or any third party for the purposes of targeted advertising without your explicit consent.

The pk69 Platform uses cookies and similar tracking technologies to operate effectively and to understand how users interact with the site. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, security cookies and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, odds format (decimal or fractional) and last-visited game lobby. These improve your experience but are not essential to operation.
• Analytics cookies: Collect aggregate, anonymised data about how users navigate the Platform — pages visited, session duration, click paths and device types. This data informs platform improvements and does not identify you personally.
• Marketing cookies: Used only where you have provided consent, to track referral sources and measure the effectiveness of promotional campaigns. No cross-site tracking profiles are built without consent.

You can manage cookie preferences through your browser settings or the cookie consent tool displayed when you first access the Platform. Note that disabling strictly necessary cookies will prevent you from logging into your Account.

pk69 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention principles apply:

• Active Account data: Retained for the full duration of your Account being open and active.
• KYC and financial records: Retained for a minimum of five (5) years following Account closure, or longer where required by AML legislation in the applicable license jurisdiction.
• Transaction records: Retained for a minimum of five (5) years to meet financial record-keeping requirements.
• Support communications: Retained for two (2) years following closure of the relevant support ticket, unless the matter is subject to ongoing legal proceedings.
• Marketing preferences and consent records: Retained for three (3) years following the last marketing interaction, as evidence of consent status.
• Analytics data: Anonymised aggregate analytics data may be retained indefinitely as it cannot be traced back to individual users.

When the retention period expires, Personal Data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle procedures.

pk69 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. Our security programme includes:

• SSL/TLS encryption: All data transmitted between your device and the Platform is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser address bar.
• Data encryption at rest: Sensitive Personal Data, including KYC documents and payment method details, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to Personal Data is restricted on a strict need-to-know basis. Employee access is logged, audited and subject to regular review.
• Two-factor authentication: Available for User Accounts and mandatory for administrative platform access.
• Penetration testing: The Platform undergoes periodic security assessments by qualified third-party security professionals.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities within the timeframes required by applicable law.

Depending on the laws applicable in your jurisdiction, you may have some or all of the following rights in relation to your Personal Data held by pk69. To exercise any of these rights, contact us at [email protected] (plain text — not a link).

We aim to respond to all verified rights requests within 30 calendar days of receipt. Complex or high-volume requests may require up to 60 days; we will notify you if an extension is needed. We may request additional identification before processing a rights request to confirm your identity.

The pk69 Platform is strictly for adults aged 18 or above — or the higher minimum age required by the operator's license jurisdiction — and is absolutely not intended for use by minors. We do not knowingly collect Personal Data from individuals under the required minimum age.

Age verification is a mandatory step in our KYC process. Where we have reasonable grounds to suspect that an Account is held by a minor, we will immediately suspend the Account and carry out an enhanced age verification review. Any wagers placed, bonuses received and winnings accumulated by a minor will be forfeited and refunded to the payment source in accordance with our Terms.

If you are a parent or guardian and believe that a minor has registered an Account on pk69, please contact us immediately at [email protected] (plain text — not a link). We will investigate and take prompt action.

pk69 operates using cloud infrastructure and third-party service providers whose servers may be located in jurisdictions outside Pakistan. This means your Personal Data may be transferred to, stored in, and processed in countries other than your country of residence.

When we transfer Personal Data internationally, we take steps to ensure that an adequate level of protection applies to the data, including through:

• Standard contractual clauses or equivalent data transfer mechanisms approved by relevant regulatory authorities;
• Transfers only to service providers that maintain equivalent technical and organisational security standards to those described in this Policy;
• Limiting transfers to the minimum data necessary for the specific processing purpose.

By using the Platform, you acknowledge that your Personal Data may be processed outside Pakistan. If you have questions about specific international transfers, please contact our support team.

pk69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made:

• The "Last Updated" date at the top of this page will be revised;
• Where operationally practicable, registered Users will be notified of material changes via email or an in-platform notification at least 7 days before the change takes effect;
• Where changes require your renewed consent (e.g., a new category of processing), we will request fresh consent before the new processing begins.

Your continued use of the Platform following the effective date of an amended Policy constitutes your acknowledgment of the changes. The most current version of this Policy is always available at https://pk69.cam/privacy-policy.

For all privacy-related queries, data subject rights requests, or concerns about how your Personal Data is handled, please contact the pk69 support team using the details below. All contact information is presented as plain text and is not a clickable link.

Our support team is available around the clock and can assist users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan. Please include "Privacy Request" in your subject line when submitting a data subject rights request to ensure prompt routing.

We aim to acknowledge all privacy-related correspondence within 3 business days and to resolve requests within 30 calendar days.